Cours du soir C5050 - Communicate with diplomacy, tact and credibility

Cible

Business professionals wishing to act and to communicate in a positive and professional manner in every situation.

Objectives

  • Choose and use the most appropriate words and emotional tone for every business interaction.
  • Gain insight into your communication style and the styles of others.
  • Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
  • Exercising conversational sensitivity, empathy, and perspective-taking.
  • Protecting identity and self-concept of others in interaction.
  • Developing accuracy in understanding nonverbal behavior.
  • Managing self-disclosure and privacy appropriately.

Prerequisites

None

Sessions

Il n'y a pas de cours de prévu dans les prochains jours.