Enhance your credibility as a leader, by learning how to deal effectively, wisely in a conflict situation and learn the art of conversational coaching. This increases motivation through the gift of focused attention to colleagues and employees.

• Conflict resolution:
  • perception of conflict;
  • what are the main drivers of conflicts?
  • reasons for avoiding conflicts;
  • what can happen when we ignore conflicts?
  • the leader as mediator;
  • transactional analysis and its value in effective conflict resolution.
• Coaching others:
  • how to enhance credibility as a leader by coaching;
  • how language we use affects understanding;
  • the GROW model in theory and practice;
  • the model T questioning in theory and practice;
  • precision questioning technique.