Cours du soir C5039 - Conflict management in professional domain

Cible

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Objectives

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Prerequisites

None.

Notes

It is not possible to register only for the exam in order to validate this module.

Sessions

Il n'y a pas de cours de prévu dans les prochains jours.