Cours du soir C5039 - Conflict management in professional domain

Cible

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Objectives

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Prerequisites

None.

Notes

It is not possible to register only for the exam in order to validate this module.

Sessions

24.02.2022
JE
Cours en présentiel
Luxembourg
180 €