S-AS0008 - Secretaries: Enhance your business excellence and embrace AI

Secretaries and administrative assistants.

Master the fundamental tools and new practices of the profession.
Reinforce your skills in the major areas of secretarial work.
Integrate artificial intelligence (AI) into your work to improve your autonomy, clarity and relevance.

Striving for personal effectiveness:
- master the function and organisation of the workstation;
- make the most of your contribution to the team;
- adopting a proactive and autonomous stance;
- the secretary-manager partnership: clarifying roles, clarifying rules;
- identifying tasks that can be automated with AI.
Improving oral communication skills and managing difficult situations:
- presenting a professional image in all circumstances;
- respecting professional etiquette on the telephone, by videoconference and in person;
- defining and understanding the challenges of an efficient reception;
- managing delicate situations without conflict (refusals, tension, overload, reminders);
- comparing responses with/without AI to assess their relational impact;
- generating appropriate wording with an AI tool to refine a message.
Mastering written communication:
- taking notes in meetings and interviews;
- synthesising information to produce structured and useful written work;
- writing clear, concise professional emails tailored to the target;
- using AI to proofread, correct, summarise or reformulate written content;
- transcribing a voice memo into text using an assisted voice dictation tool.
Broadening professional practices with AI:
- discover the main AI tools useful in the day-to-day work of a secretary;
- integrate AI into work routines without compromising confidentiality.

29.04.2026

ME - JE

Luxembourg

440 €

19.11.2026

JE - VE

Luxembourg

440 €