Séminaire S-AS0008 - Secretaires: Enhance your business excellence and embrace AI

Public cible

Senior Secretaries.

Objectives

  • Master the fundamental tools and new practices of the profession.
  • Reinforce your skills in the major areas of secretarial work.
  • Integrate AI into your work to improve your autonomy, clarity and relevance.

Content

  • Striving for personal effectiveness:
    • Master the function and organisation of the workstation;
    • Make the most of your contribution to the team;
    • Adopting a proactive and autonomous stance;
    • The secretary-manager partnership: clarifying roles, clarifying rules;
    • Identifying tasks that can be automated with AI.
  • Improving oral communication skills and managing difficult situations:
    • Presenting a professional image in all circumstances;
    • Respecting professional etiquette on the telephone, by videoconference and in person;
    • Defining and understanding the challenges of an efficient reception;
    • Managing delicate situations without conflict (refusals, tension, overload, reminders);
    • Comparing responses with/without AI to assess their relational impact;
    • Generating appropriate wording with an AI tool to refine a message.
  • Mastering written communication:
    • Taking notes in meetings and interviews;
    • Synthesising information to produce structured and useful written work;
    • Writing clear, concise professional emails tailored to the target;
    • Using AI to proofread, correct, summarise or reformulate written content;
    • Transcribing a voice memo into text using an assisted voice dictation tool.
  • Broadening professional practices with AI:
    • Discover the main AI tools useful in the day-to-day work of a secretary;
    • Integrate AI into work routines without compromising confidentiality.

Sessions

18.11.2025
MA - ME
Cours en présentiel
Luxembourg
440 €
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LU - MA - ME - JE - VE
Cours en présentiel
Luxembourg
440 €