Séminaire S-AS0007 - Assistant Today : Posture, Tools and impact or Secretary or Assistant : Assert Your Role, Boost your Impact!

Public cible

Beginning secretaries and anyone switching to secretarial work.

Objectives

  • Learn about the key skills needed to be a secretary.
  • Be familiar with the techniques required for modern secretarial work.
  • Be able to position yourself to meet the various demands of your professional contacts.
  • Use artificial intelligence as an assistant for certain everyday tasks.

Content

  • Profession secretary / Assistant:
    • Defining your role and responsibilities: from administrative support to coordination;
    • Defining your place in the organisation: skills required, duties, responsibilities, limits.
  • The secretarial profession at the heart of corporate communication:
    • Get to know your contacts better to adapt (their concerns, the service expected) and set a framework without devaluing yourself;
    • The telephone: a demanding communication tool: handle calls tactfully and appropriately;
    • Identify the skills enhanced by AI: proofreading, writing, summarising, research.
  • Know how to organise and manage priorities:
    • Validate your work priorities with your superiors;
    • Managing time thieves: knowing how to say Yes, knowing how to say No;
    • Using AI to plan a list of tasks.

Sessions

Il n'y a pas de cours de prévu dans les prochains jours.