• Develop self-awareness.
• Learn to manage your own emotions to respond more effectively in professional situations.
• Recognize and understand others’ emotions (social awareness).
• Strengthen relationships by positively influencing the emotional climate.

Emotions at work are often overlooked or pushed aside. This seminar offers a different perspective: learning to recognize, understand, and manage emotions — both your own and those of others.

• Understanding what emotions are and how they influence behaviour.
• Identifying your own emotions and their triggers (self-awareness).
• Learning to regulate your reactions and manage emotions constructively (self-management).
• Observing and interpreting others’ emotions (social awareness).
• Adapting communication and behaviour to build positive, effective relationships (relationship management).