IT Support Specialist

Target audience:

The aim of this training path is to provide participants with both foundational knowledge and practical skills for IT support and enterprise infrastructure, regardless of prior experience. It helps individuals start an IT career through a hands-on approach while enabling professionals to strengthen their operational capabilities.

The total course duration is 160 hours. 

Learning objectives :

• Install, configure, and support enterprise systems, OS, and hardware.
• Troubleshoot technical issues using structured diagnostic methodologies.
• Resolve incidents across Windows, Linux, networking, virtualization, and security technologies.
• Utilize industry-standard ticketing tools, monitoring systems, and documentation workflows.
• Communicate professionally while managing user incidents and procedures.
• Build operational skills for entry-level IT support and infrastructure roles.
• Establish a core foundation for specialization in Linux Infrastructure Engineering, Networking, Cybersecurity, Cloud Computing, DevOps, and Infrastructure Operations.

The candidate who wishes to obtain the diploma « IT Support Specialist » will have to successfully complete all 3 compulsory courses.